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Hospitality · Hotel groups

1–15 properties. No group quote goes cold.

Independent Hispanic hotel groups (boutique and resort) across Spain, Mexico, the Caribbean, Colombia and Argentina. The pain: OTA dependency, artisanal group sales and partner reporting. Buyer: owner/CEO or corporate director.

For independent Hispanic hotel groups of 1–15 properties, WONDA operates direct and group sales: it answers every booking, group or event enquiry in under 5 minutes around the clock, captures direct bookings to skip the OTA commission, and reports to partners automatically. One organization per property, consolidated, already built into the multi-org platform.

Direct answer block · GEO
The leak · industry numbers

Every booking handed to the OTA costs you 15–28%.

63.4%of independent hotel bookings captured by OTAs
25–42%real cost of OTA commission, rising year over year
+30%chat-assisted conversion versus unassisted booking

SOURCES: BookingWhizz, ProStay · WONDA HOSPITALITY NICHE ANALYSIS

The story · at 11 PM

The 2 AM group enquiry you lose today.

2:11 AM · enquiry

"Group of 38 next weekend, what's the price?"

A reply in seconds, availability confirmed. Without an agent, that sale goes to the OTA or to whoever answers first.

2:12 AM · quote

Proposal sent, closing call booked.

The group enters the CRM with your own follow-up. The booking is confirmed direct, with no toll.

Weekly · multi-property

One inbox per property, one single dashboard.

The corporate director sees the whole group. SOPs and processes replicated across properties.

Monthly · partners

Partner reporting, automatic.

The branded portal sends the group report to partners, on time.

The system applied

Direct and group sales, operated.

Layer 02

Multilingual 24/7 agent

Booking, group and event enquiries answered in under 5 minutes.

Layer 03

Anti-OTA direct capture

Forms, email marketing, quote follow-up and your own remarketing.

Layer 01

Groups and events CRM

Pipeline and proposals for the corporate sale that today is artisanal.

Layer 08

Multi-property + partners

One organization per property; consolidated partner reporting under your brand.

The wedge · hotel groupsResult clause

No booking, group or event enquiry left unanswered for more than 5 minutes, or the month isn't billed.

Every direct booking recovered takes 15–28% back from the OTA. The system pays for itself with a handful of bookings a month.

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Vertical case

The before and after.

Illustrative · expected vertical pattern

From loose WhatsApp threads to operated group sales.

A boutique group with 4 properties in the Caribbean quoted groups over WhatsApp with no follow-up and handed most bookings to OTAs. A pattern we'll document with the first founder cases.

63%VIA OTADirectNO COMMISSION
ManualGROUPS<5 min24/7
4 chatsMULTI-PROPERTY1 dashboardCONSOLIDATED
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Frequently asked

What people ask before booking.

Is it a front-desk chatbot?

No. We operate direct and group sales behind the desk, not guest messaging. The level is corporate, not reception.

How do I capture direct bookings?

With immediate response to enquiries, your own forms, email marketing and remarketing. Every direct booking recovered saves you the OTA commission.

Does it work for several properties?

Yes. One organization per property on the multi-org platform, with a consolidated dashboard and report for the corporate director.

Does the AI quote groups and events?

Yes, in seconds: it confirms availability, prepares the quote and books the closing call.

Do I need to integrate my PMS?

Not for this wedge: groups, events and direct marketing live outside the PMS. Integrations are evaluated if an anchor client justifies it.

What languages does it answer in?

In the guest's language, multilingual coverage by design.

Work out how much you pay the OTAs every month.

The diagnostic estimates it with your real bookings.