Book your diagnostic

SolutionPhone agent

An agent that answers, understands and books. And that you can try right now.

Wondy answers whoever writes or calls you, resolves what it knows, qualifies what it does not and books the meeting in your real calendar. It works around the clock, in Spanish and English, and leaves everything that happened in writing.

Wondy, WONDA’s phone agent
Voice line · Wondy Online Waiting for permission Connecting On a call Ended Microphone blocked Chat only Voice paused Loading
Status · ready

Ready to talk.

You press and it rings. Your browser will ask for the microphone: hit Allow and you are in.

Step 1 · browser permission Up there, in your browser

Your browser is asking for the microphone.

The prompt appears at the top left, right under the address bar. Hit Allow and the call starts on its own. If it disappeared, press the button again.

Step 2 · opening the line

Wondy is about to say hello.

There are a few seconds of silence while the line opens. Do not hang up: talk as soon as you hear her.

On a call 00:00 / 05:00

You are talking to Wondy.

The call lives in the panel in the corner. Mute and hang up are there, and the writing box is still open below.

After the call

Call ended.

The summary is in the chat: what you talked about and, if you took a slot, the meeting with its confirmation.

Book the diagnostic
Microphone blocked

The microphone is blocked in this browser.

Open it from the padlock in the address bar: Microphone → Allow, and press again. If you would rather not touch anything, write to her: Wondy answers and books just the same.

This browser

Here Wondy answers in writing.

This browser cannot open the voice line, so the conversation goes through the chat. It is the same agent: it checks the calendar, offers slots and sends you the confirmation.

Line paused

The voice line is paused right now.

It opens again as soon as there is capacity. The chat is still handled by Wondy, with the same calendar and the same memory of the conversation.

Loading

The line is getting ready.

It takes a second to come on. If you would rather not wait, write to her in the chat: she answers just the same.

The panel is at the bottom right
Definition

WONDA’s phone agent is an AI voice agent that handles conversations on behalf of a business: it answers, understands what the person needs, looks up the business information, books in the real calendar, creates or updates the CRM record and leaves a recording, a transcript and a summary. Today it works by voice from the business website; phone and WhatsApp, when they arrive, use the same agent and the same memory. WONDA configures it and runs it; it is not licensed.

01What not answering costs

The call you do not answer ends up on someone else’s phone.

Three numbers from the category, with their sources. None of them is about WONDA.

Median response time 15 h

Median response time to a real estate lead. The buyer already spoke to three others.

Who gets the sale 78%

Of buyers purchase from whoever answers first, not from the best offer.

Leads with no reply 63,5%

Of leads never get a reply at all. They were paid for anyway.

Sources: NAR 2025 (median response time in real estate) · MIT/InsideSales and Harvard Business Review (contact odds by the minute) · RevenueHero 2024 (uncontacted leads). Checked in August 2026.

02Inside the call

Seven tools inside the same call.

You can check all of this yourself in the call above.

Tool 01

Looks the person up in the CRM by phone, email or name, and carries on the conversation knowing who they are.

Tool 02

Creates or updates their record with what they say: company, interest, contact details.

Tool 03

Checks the real calendar and offers slots that are genuinely free, up to seven days out.

Tool 04

Books the meeting and fires the email confirmation with the video call link.

Tool 05

Takes a message when it cannot resolve: name, reason, phone and the best time to call back.

Tool 06

Records that they do not want to be called again, if they ask. It is respected.

Tool 07

Reads what the person writes in the chat while talking.

The detail almost nobody solves

Your name and your email, in writing.

During the call the writing box stays open. Type your name and your email there and Wondy reads them. No misheard name, no email invented by a transcriber. It got solved because it broke in a real call.

María Fernanda Restrepo Read
mf.restrepo@inmobiliaria.co Read
Type here while you talk
03What is left when it hangs up

The call ends. The work does not.

That is the difference between a voice agent and an operation.

Call record Six pieces, always
  • Recording and transcriptcomplete, filed against the record.
  • A summary for the personin the second person, with what was agreed. It shows up in their chat.
  • A summary for the teamanalytical, with what needs to be known.
  • The sentiment of the conversationmeasured.
  • The CRM record up to datewith a verified name and email.
  • The meeting in the calendarwith its automatic confirmation and reminder.
Two people going over a proposal in a meeting room
Close of chapter 03

When it hangs up, the work that comes after is already done.

04Where it talks

Today, the web. The same agent, on every channel.

One single brain: what it learns on one channel it knows on the other.

Voice on the web

The visitor talks from the browser, with nothing to install and without giving a phone number.

Live
Chat on the web

The same agent, in writing, in the bubble on every page.

Live
Phone and WhatsApp

Same agent, same memory, same calendar.

On the way

One single brain. Channels change the door the conversation comes through; the memory, the calendar and the rules are the same.

05What gets configured, and what nobody touches

It is set on one screen. What matters lives in the code.

What a client can change and what no client can break.

Configured per organization

Ten settings on the organization screen.

  • Whether it is on
  • Maximum minutes per call
  • Cap per visitor
  • Cap per hour
  • Cap per day
  • Button text
  • The greeting
  • Consent text
  • Instructions on what to ask and when
  • Domains calls can be made from
Not configurable · it lives in the code

That is why no client breaks it.

  • How it reads an email out loud.
  • How it avoids creating duplicate records when it mishears.
  • How it behaves in the silent seconds at the start.
  • What it writes into the record when it hangs up.
Sealed in the product

Every one of those rules is there because a real call went wrong first.

06How it differs

Four ways of answering the phone.

Models are compared, not vendors.

Choose the model to compare
Comparison of four ways of answering the phone —nobody answers, one person answering, a voice-agent platform and WONDA— across six decision criteria.
How you decide Nobody answers One person answering A voice-agent platform Operated serviceWONDA
Hours covered NoneWhatever comes in after hours goes unanswered. Your office hoursAnd one conversation at a time: the next one waits. All dayIf the agent you built was built right. All day, in Spanish and EnglishAnd what it does not resolve it leaves in writing for your team.
Who builds it NobodyThere is nothing to build, and that is the problem. YouYou recruit, train and fix the script by hand. YouThe script, the tools, the testing and the link to your calendar. We doIt arrives configured with your calendar, your CRM and your rules.
Who maintains it when it fails NobodyIt does not fail because it does not exist. The call was lost all the same. You, on the spotAnd the conversation that dropped does not come back. YouYou open a ticket with the vendor and wait. We do, without you askingWhat went wrong is reviewed and fixed in the agent.
What happens to the data after the call There is no dataNo name, no reason, no number. Whatever gets jotted downIn a notebook, a chat or their memory. Recording and transcriptTurning that into an up-to-date record is your job. Record, summary and meetingRecording, transcript, team summary and CRM up to date.
What happens when the business changes Nothing changesIt goes on not answering, just like before. You tell them and they forgetEvery change has to be repeated and watched. You go back in to editAnd to test that you did not break what worked. You say it and it sticksIt is set in your organization and applies on every channel.
What you sign NothingYou pay for it anyway, in lost calls. An employment contractWith its onboarding, its training and its cover. A licenceYou pay for the tool; the outcome is on you. An operated serviceNo licence to administer. The diagnostic comes first.
  • No cell names a vendor: what is compared are business models.
  • On mobile the table reads by column: pick a model and it is compared with WONDA, row by row.
07Security and control

The browser asks. The server decides.

What it takes to leave an agent talking to strangers on the internet.

The browser · what it asks for

What never comes down to the page.

  • The voice provider key never reaches the browser,
  • and neither do the business instructions.
The browser asks
The server · what it decides

Three locks and a switch.

  • Calls can only be made from the domains authorized by the organization.
  • Caps per visitor, per hour and per day, plus the organization credit: a site that gets an avalanche does not turn into an invoice.
  • Off by default in every new organization. It gets switched on deliberately.
The call is announced before it starts «An internet call, at no cost to you. It is recorded to improve the service.» — in plain sight, next to the button.

All of this was tested in the negative before switching it on: a call was attempted from another domain, with a fake identifier and with another organization’s id. All three times, denied.

FAQBefore booking

What people ask before booking.

What exactly am I talking to in the demo?

WONDA’s production agent, the same one that handles the website. It has the real calendar connected and can genuinely book you in. It is not a recording or a cut-down version for show.

Do I need to install anything or give my phone number?

No. The call goes over the internet from the browser. No phone number is asked for, no email is asked for and there is no form. All it takes is granting microphone permission, which the browser is the one to ask for.

Can I connect it to my phone number?

Not yet on the public website. The agent already works over the phone inside the platform; opening it to clients depends on the line and on the WhatsApp review, and no date gets announced until it is there.

Is it going to replace my front desk?

That is not what it aims at. It covers what falls through today: what comes in after hours, what comes in at the same time and what comes in while the person is busy. Your people still handle the conversations that matter, with the record already written.

What if it mishears a name or an email?

It is the most common failure in the category and it was attacked from three sides: the person can type their name and email into the chat during the call, the agent repeats them out loud to confirm, and before creating a new record it checks whether a similar one already exists so as not to duplicate it.

How much does it cost?

We do not publish platform prices or service fees on the website. The diagnostic sizes your operation with your numbers and the proposal comes out of that. The trial call on this page costs nothing and commits you to nothing.

CloseJust ask it

The fastest way to find out whether this is any use is to ask it.

Book the diagnostic