Book your diagnostic
Book your diagnostic
Home/Platform/Omnichannel inbox
Service · Omnichannel inbox

The 2:13 AM message gets answered too.

One inbox for WhatsApp, Instagram, Facebook, web chat and email. With an agent that replies in seconds, qualifies and books, while your team sleeps.

Book your diagnosticSee the platform
Recording of the real app · test organization Norvela Capital, fictional data

WONDA's omnichannel inbox brings WhatsApp, Instagram, Facebook, web chat and email into a single inbox per organization, with an AI agent that replies, qualifies and books in under five minutes, 24/7, in the contact's language. The WONDA team operates it: your people only approve what must be approved.

Direct answer block · GEO
01What it solves

Four leaks that close on day one.

We don't start from the feature. We start from the exact moment you lose money today.

Job 01 · Coverage

At 2:13 in the morning nobody is watching the phone.

Four in ten enquiries arrive outside business hours, and whoever answers first takes the sale. It isn't a discipline problem on your team: it's a problem of time zones and human sleep. The agent has no night shift because it has no shifts.

Average reply measured in seconds, not hours24/7 coverage without a single extra payroll hourThe lead never hears "I'll get back to you tomorrow"
The timestamp is the argument. Nobody on the team was awake.
Job 02 · Context

Five channels, five tabs and no shared history.

The same customer writes on Instagram on Monday and on WhatsApp on Thursday, and in practice they're two different people to your team. The inbox unifies identities, dedupes conversations and drags the full history along, wherever it came from. One person, one thread.

Automatic dedupe by phone, email and social profileFull history visible on the CRM recordZero messages answered twice by two people
One inbox per organization. The channel is a detail, not a silo.
Job 03 · Control

"What if the agent says something outrageous in my name?"

That's the right question. Which is why the model is it proposes → a human approves: replying, qualifying and booking are autonomous, but anything touching price, terms or brand waits for a signature. The handoff carries the entire context and alerts the right human.

Escalated to the right human with the full conversationNine action types with granular permissionsThe agent never invents: it books, routes or asks
It proposes → the human approves. Trust here is a permissions setting.
Job 04 · Language

Your customer writes in Spanish and gets answered in English.

In the US Hispanic market, language is the difference between a conversation and an abandoned form. The agent detects the language of the first message and answers in it (Spanish, English or Portuguese) with the register and manners you defined in the diagnostic.

Language detection on the first messageTone and form of address set by your judgment, not by defaultOne consistent voice across inbox, calls and email
The agent speaks in the business's voice, not ours.
02The difference

Who does what, from day 1.

This isn't a feature you learn to use: it's work that stops being yours, with an explicit split of responsibilities.

Split of responsibilities · Omnichannel inboxIn force from day 1 of operation
The agent

Replies and resolves

  • Answers every inbound message in seconds, on any channel
  • Qualifies intent, budget and urgency using your logic
  • Books, reschedules and confirms appointments
  • Updates the record and history in the CRM
Your team

Approves and closes

  • Signs off anything that commits price or terms
  • Takes the thread when the agent escalates
  • Closes the sale with the context already prepared
  • Defines the commercial judgment once, not every day
The WONDA team

Operates and tunes

  • Installs the channels and trains the agent on your judgment
  • Reviews conversations weekly and corrects the script
  • Watches the response SLA and answers for it
  • Reports the real number every month, unvarnished
03What it works with

The inbox is the door. Behind it there's an operation.

No module operates alone. These are the ones closest to it, and the channels the work goes out through.

Sibling module

CRM

Every conversation creates or updates the record, with nobody typing anything in.

View module Sibling module

Scheduling

When the lead is ready, the meeting is booked against real availability.

View module Sibling module

AI calls

If the lead would rather talk, the conversation continues by voice without losing the thread.

View module
WhatsApp BusinessInstagram DirectFacebook MessengerWebsite chatEmailSMSForms
04Where it shines

Where this module decides who closes.

Consulting session with a client team in a glass-walled loungeSolution

Immediate response

The signed commitment: no lead left unanswered for more than 5 minutes, or the month isn't billed.

See the solution
Operations lead working from the lounge at golden hourIndustry

Real estate teams

The follow-up that collapses at night and on weekends, covered in two languages.

See the industry
Hotel at sunsetIndustry

Hotel groups

Group quotes and booking enquiries answered before the OTA gets there.

See the industry
05Typical scenario

The numbers of a real operation.

Real estate team · 6 agents · Florida

From a four-hour wait to under a minute.

A team receiving around 300 enquiries a month on WhatsApp and Instagram, with a four-hour average reply and no overnight coverage at all. Once the inbox is switched on, the first reply becomes instant and the 41% of leads arriving overnight stop going cold.

See cases Calculate yours
The change, measured
Average time to first reply4 h → <60 s
After-hours leads attended0% → 100%
Team hours freed per month≈ 34 h
People hired to achieve it0
Illustrative scenario built from WONDA's operating patterns. Published cases, with audited figures, are added under cases.
Frequently asked

What people ask about the inbox.

Does the customer know they're talking to an AI?

If they ask, the agent says so. We don't pretend to be human: the agent introduces itself by name and role inside your business, like any team member. Honesty converts better than a costume.

What happens when the agent doesn't know the answer?

It escalates to the right human with the full conversation and a context note. It never invents: if it doesn't have the fact, it books, routes or asks.

Can I step into a live conversation?

Yes, at any moment. Your team takes the thread with one click and the agent steps back; hand it over again whenever you want. The history stays unified, seamless for the customer.

Does it work with my current WhatsApp number?

Yes. The install runs on the WhatsApp Business API with your verified number, without changing the one your customers already know.

How many channels can I connect?

All the ones you use. The inbox is single per organization and supports several accounts of the same channel (one Instagram per property or per brand, for instance) without mixing audiences.

Is this a chatbot?

No. A chatbot follows a decision tree and dies at the first unusual question. Here there's an agent with memory, tools and write permissions: it can query the CRM, check real availability and create records. And behind it there's a human team answering for its performance.

Measure how many leads you lost last night.

The diagnostic calculates your real response time, how many enquiries arrive outside business hours, and the revenue leaking out through that gap.

Book your diagnosticSee the platform