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Sales and service · AI calls

The phone that never rings into a void.

Inbound and outbound calls handled by an agent with your country's voice. It transcribes while it talks, summarizes on hangup and leaves the next step booked, with nobody taking notes.

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Recording of the real app · test organization Norvela Capital, fictional data

WONDA's AI calls module takes and places phone calls with a voice agent that speaks with a local accent (US, Mexico, Argentina, Colombia and Spain) transcribes the conversation live, summarizes it on hangup and logs the next action in the CRM. Available 24 hours a day, with no voicemail and no hold music.

Direct answer block · GEO
01What it solves

The most profitable channel is the least attended one.

Whoever picks up the phone is warmer than whoever fills in a form. And that's exactly the one you lose most.

Job 01 · Answering

You were showing a property. The phone rang. That was that.

A missed call leaves no trace, never reaches the CRM and doesn't come back. The voice agent answers on the first ring, understands the reason for the call, replies with your business's real information and, if needed, transfers to the right person with the context already spoken. Nobody hears a voicemail.

Answers on the first ring, no queue and no hold musicWarm transfer with a spoken summary to the humanEvery call is logged, answered or not
What the agent hears and what it answers, on the same screen.
Job 02 · Memory

Nobody remembers what was said, and nobody wrote it down.

On hangup, the call turns into a summary with the points agreed, the objections that came up and the next step with a date. It's attached to the contact record and, where relevant, triggers the appointment or the proposal. The business's memory stops depending on a notepad.

Automatic summary and next steps on hangupObjections detected and tagged for the teamFull searchable transcript, timestamped
From 12 minutes of conversation to five actionable lines.
Job 03 · Volume

There are 200 contacts waiting on a call nobody is going to make.

Appointment reminders, confirmations, reactivating cold lists, post-service surveys: necessary, repetitive work that always gets pushed to tomorrow. The agent goes out and calls on the cadence you define, respects local hours and logs the outcome of every attempt in the CRM.

Outbound campaigns with cadence and hours by time zoneSmart retries: never twice at the same hourOutcome per call: reached, booked, not interested
What used to be a spreadsheet of attempts is now a record.
Job 04 · Accent

A robotic voice from another country destroys trust in three seconds.

A customer in Guadalajara knows instantly they're talking to someone who isn't from there. The agent's voice is chosen by country and tuned in the diagnostic: pace, register, filler words and how the customer is addressed. It sounds like your team because it was configured with your team.

Voices with US, Mexican, Argentine, Colombian and Spanish accentsRegister and form of address defined with you, not by defaultThe same voice across calls, reminders and confirmations
The voice is chosen and tested before it ever speaks to a client.
02The difference

Who does what, from day 1.

This isn't a feature you learn to use: it's work that stops being yours, with an explicit split of responsibilities.

Split of responsibilities · AI callsIn force from day 1 of operation
The agent

Talks and records

  • Answers inbound calls 24 hours a day
  • Places outbound calls on the defined cadence
  • Transcribes, summarizes and detects objections
  • Books the appointment and updates the CRM before hanging up
Your team

Steps in and closes

  • Receives the warm transfer when it's needed
  • Listens to the recording only if they want: the summary is enough
  • Approves any prices and terms that get mentioned
  • Defines what the agent can and cannot promise
The WONDA team

Configures and answers for it

  • Chooses and tunes the voice with your team before publishing it
  • Writes and corrects the script based on real calls
  • Watches answer rate, duration and outcome
  • Adjusts the outbound cadence according to what converts
03What it works with

Voice is one more channel. The record is the same.

No module operates alone. These are the ones closest to it, and the channels the work goes out through.

Sibling module

CRM

The call lands on the record with its summary, its stage and its next step.

View module Sibling module

Scheduling

If the call ends in an appointment, the appointment is already set when you hang up.

View module Sibling module

Omnichannel inbox

Whoever calls today wrote on WhatsApp yesterday. It's the same thread.

View module
Inbound callsOutbound callsTransfer to a humanFollow-up SMSWhatsApp Business
04Where it shines

Where a missed call costs a sale.

Consulting session with a client team in a glass-walled loungeSolution

Immediate response

Phone coverage is half of the 5-minute guarantee.

See the solution
Financial professional in her officeIndustry

Financial services

Absorb the seasonal peak without hiring and firing every quarter.

See the industry
Hotel at sunsetIndustry

Hospitality

The direct booking starts with answering the phone before the OTA does.

See the industry
05Typical scenario

The numbers of a real operation.

Financial services firm · peak season · Texas

Three hundred calls in the peak week, zero hires.

An office whose phone volume doubled in season and that hired two temps every year to avoid missing calls. With the voice agent, coverage becomes total and the human team concentrates on the cases that need professional judgment.

See cases Calculate yours
The change, measured
Calls answered in the peak week62% → 100%
Temps hired per season2 → 0
Average time until answered2 min → 1 ring
Calls with summary and next step100%
Illustrative scenario built from WONDA's operating patterns. Published cases, with audited figures, are added under cases.
Frequently asked

What people ask about calls.

Can you tell it's an AI?

The voice is natural and the conversation flows, but we don't deceive anyone: if the customer asks, the agent says it's the business's AI assistant. What decides perception isn't the voice, it's whether it resolves the call.

Can it transfer to a person?

Yes. It does a warm transfer and says the reason for the call out loud to the colleague picking up, so nobody has to start with "how can I help you?" all over again.

Which languages and accents does it speak?

Spanish with US, Mexican, Argentine, Colombian and Spanish accents, plus English and Portuguese. The accent is chosen per operation and tested before going live.

Are calls recorded?

Yes, with transcript and summary, and with recording disclosures configured per jurisdiction. The recordings are yours and get exported if you stop being a client.

Can it make cold calls?

It can, but we rarely recommend it as a first use: it performs far better on confirmations, reminders, reactivating your own database and follow-up. The legal framework for cold calling also varies by country, and we review it with you in the diagnostic.

What happens if the call drops?

The agent retries according to the policy you define and logs the drop. If the contact is a priority, it alerts the responsible person on the internal channel.

How many calls did you miss this month?

Almost no business knows. The diagnostic measures it with your carrier and turns it into money.

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