This policy describes how WONDA GROUP LLC ("WONDA", "we") handles the personal data we receive through this site and through the communication channels we operate.
1. What data we collect
- Data you provide when booking a diagnostic or contacting us: name, email, company, industry, team size and your message.
- Messages and conversations you send us through our connected channels: this site's chat, Facebook Messenger, Instagram, WhatsApp and email. This includes the message content, your public name or username on that platform, and the technical identifiers the platform provides so we can reply to you.
- Technical browsing data (pages visited, visit origin via UTM parameters, device type) when you give your consent.
2. How we use it
- To answer your diagnostic request and operate the business relationship.
- To receive and reply to your messages on the channel you write to us from, and to keep the conversation history for continuity.
- To send you the diagnostic report and service-related communications.
- To measure and improve the site (analytics and, with consent, heatmaps and session recording).
We do not sell your personal data or use it for third-party advertising.
3. Automation and AI assistants
Part of our conversations may be handled by an automated AI assistant. When you interact with it, it identifies itself as the team's assistant and you can ask to be attended by a person at any time. The content of your messages is processed solely to generate the reply and operate the service; the AI model providers we use process that data on our behalf under confidentiality agreements and do not use it to train their models.
4. Data received from Meta platforms
When you write to us via Facebook Messenger, Instagram or WhatsApp, we receive from Meta Platforms, Inc. the data needed to serve you: your platform identifier, your public name or username, and the content of your messages or comments. We use that data exclusively to receive, manage and reply to your conversations from our inbox, in accordance with Meta's Platform Terms. We do not sell it, do not share it with third parties outside the operation of the service, and do not use it for advertising purposes.
5. Basis and consent
We process your data on the basis of your consent and our legitimate interest in handling business inquiries and replying to messages you initiate. You can withdraw your consent at any time.
6. Platform and providers
This site and our operation run on WONDA's proprietary platform. We may rely on infrastructure providers (hosting and database, email delivery, calendar, analytics, platform messaging such as Meta, and AI model providers) that process data on our behalf under agreements requiring adequate confidentiality and security.
7. Your rights
You can request access, rectification, deletion, portability or restriction of the processing of your data by writing to hola@wondaos.com. We will handle your request in accordance with applicable law.
8. Retention
We keep your data for as long as the business relationship lasts and for the applicable legal period; afterwards we delete or anonymize it.
9. Deleting your data
You can request the deletion of your personal data, including messages received via Facebook Messenger, Instagram or WhatsApp, in any of these ways:
- Write to hola@wondaos.com with the subject "Data deletion", indicating the channel and the name or username you wrote to us with.
- Ask directly in the same conversation in which you contacted us, on any channel.
- If you connected your account through Meta, you can also remove access from your Facebook or Instagram settings (Settings → Apps and websites); we will receive the deauthorization signal and delete the associated data.
We will confirm the deletion within a maximum of 30 days. We will only keep what a legal obligation requires us to retain, and only for that period.
10. Contact
For any privacy matter, write to hola@wondaos.com. Controller: WONDA GROUP LLC, 1150 NW 72nd Ave, Miami, FL 33126, USA.